Refund policy
Return & Refund Policy
Cove Fine Jewelry
At Cove Fine Jewelry, every piece is thoughtfully designed and carefully crafted with attention to quality and detail. We want you to feel confident in your purchase and are here to assist if something isn't right.
Please review our return policy before placing your order.
Returns on Eligible Jewelry
We accept returns within 5 calendar days of delivery on eligible, ready-to-ship jewelry purchased directly through Cove Fine Jewelry.
To qualify for a return:
- Items must be unworn, unused, and in their original condition.
- All original packaging must be included.
- Proof of purchase is required.
- The item must not fall within one of our final-sale categories listed below.
To request a return, please email info@covefinejewelry.com within 5 calendar days of delivery with your order number.
Once your return is approved, we will provide instructions for returning your jewelry. Approved returns must be shipped within seven calendar days of receiving authorization.
Customers are responsible for insured return shipping costs unless the item arrived damaged, defective, or incorrect.
Final-Sale Items
Due to the custom nature of our jewelry and our production processes, certain purchases are considered final sale and are not eligible for returns or exchanges based on preference or change of mind.
These include:
- Custom, personalized, and made-to-order jewelry, including special orders
- Rings manufactured or sized specifically for your order
- All engagement rings
- America250 commemorative jewelry
- Gemstone and lab-grown diamond jewelry, including rings, necklaces, pendants, and earrings
- Last Chance items and merchandise specifically marked Final Sale
- Purchases made at pop-up events and trunk shows
Final-sale restrictions do not affect your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer-protection requirements.
We encourage you to contact us before purchasing if you have questions about sizing, gemstones, customization, or product details. We are happy to help you make a confident decision.
Damaged, Defective, or Incorrect Items
Every Cove Fine Jewelry piece is carefully inspected before shipment.
If your order arrives damaged, incorrect, or not as described, please contact us at info@covefinejewelry.com within five calendar days of delivery so we can assist you promptly.
Please include your order number and photographs of the item and packaging, if available.
After reviewing the issue, we will arrange an appropriate resolution, which may include repair, replacement, or refund. If a return is necessary, Cove Fine Jewelry will provide a prepaid, insured shipping label.
If you discover a potential manufacturing defect after the initial delivery period, please contact us so we can review the issue. The five-day reporting window does not limit any rights provided by applicable law.
Normal wear and tear, accidental damage, and damage resulting from improper care are not considered manufacturing defects.
Order Cancellations and Changes
Because many of our pieces are made specifically for each customer, we begin coordinating production shortly after an order is placed.
If you need to request a cancellation or modification, please contact us as soon as possible at info@covefinejewelry.com
Cancellation or modification requests cannot be guaranteed once an order has entered production.
Custom, personalized, and special orders may not be canceled once production has begun, except where required by applicable law.
Ring Sizing and Adjustments
We encourage customers to confirm ring sizing before placing an order, particularly for engagement rings and made-to-order designs.
If you need assistance determining the correct size, please contact us before purchasing.
Post-purchase resizing may be available depending on the design, setting, and construction of the ring. Additional charges may apply.
Resizing availability is determined on a case-by-case basis, and not all ring designs can be resized. Eternity Bands that are full band, can not be resized.
Purchases Through Retail Partners
Jewelry purchased through an independent retail partner, authorized stockist, or third-party retailer is subject to that retailer's return and exchange procedures.
Please contact the original place of purchase directly for assistance.
For purchases made directly through Cove Fine Jewelry, including purchases through our website, personal orders, and Cove-hosted events, please contact our team.
Refunds
Once an eligible return has been received, inspected, and accepted, an approved refund will be initiated to the original payment method within seven business days.
Original shipping charges are non-refundable for discretionary returns, unless otherwise required by law. For damaged, defective, or incorrect merchandise, Cove Fine Jewelry will cover approved return shipping costs.
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